We hope you are satisfied with every FitLife Brands product that you purchase. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund or exchange of the purchase price, minus the shipping, handling, and/or other charges.
If you purchased from someone other than FitLife Brands, you will need to contact your original place of purchase and follow their return policy requirements. The item must be returned, unused or used, in good condition and with the original invoice to ensure full credit.
Pack the item securely in the original package, if possible.
Enclose the original invoice with the item. If you cannot send your original invoice, please include your order number, billing name, phone number, and address with the item. If you are exchanging, please also include the name of the item you wish to receive in exchange.
All return shipping charges must be prepaid. No COD deliveries will be accepted.
Please ship the return package to:
FitLife Brands, Inc.
Attn: Return Department
5214 South 136th Street
Omaha, NE 68137
Please retain a copy of your return tracking number to ensure that it is received at our location. A refund in the same form of payment that was originally used will be issued within seven business days upon receiving the returned product. A refund for original shipping costs will only be issued if the return is a result of a manufacturer error or a shipping error on our part.
If you are exchanging, the exchanged item will be shipped within seven business days upon receiving the returned product. If the item you want in exchange is out of stock, you will be contacted. Upon receipt of your package, we will notify you via email or phone that the return has been processed.
Typically your order is shipped within 2 business days (8:30am-5:00pm CST, Monday-Friday) after you place the order, and you can expect to receive it in 3-7 business days depending on your location. Free shipping available on regular-size products in the continental United States. Samples sizes and merchandise will receive free shipping only if order includes a regular-size item. For items that don't qualify for free shipping in the continental United States, there is a flat shipping fee of $5.99. Shipping fee for other geographic regions is listed below.
*For Alaska, Hawaii, & Puerto Rico, shipping is $48.90 and arrives in 5-10 days.
*For the Virgin Isles, shipping is $77.38 and arrives in 5-10 days.
All orders placed after 2:00 pm CST will be processed the next business day. All orders placed on Friday after 2:00 pm will be processed on Monday.
For tracking information please call 1-866-688-7679 (Monday through Friday, 8:30 a.m. to 5:00 p.m., CST) to contact us.